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GOVERNMENT LEADERS SUFFERED 'PARALYSIS BY ANALYSIS' IN
CRISIS
Hurricane Katrina helped to increase the American
public’s sense that the federal government lacked the leadership
and decision-making skills to prepare for a major disaster and respond
quickly to save lives. Failure to understand priorities and deploy
available tools and personnel led to loss of life and property days
after the storm.
CHANGE AGENTS: RARE CHARACTERISTICS DEFINE TOP-ECHELON
LEADERS
There are but a few of them in the ranks of
government leaders: Department of Homeland Security secretary Tom Ridge
was one. So is Pete Rustan, director of advanced systems and technology
at the National Reconnaissance Office, as is Louis Andre, chief of staff
and chief operating officer for the Defense Intelligence Agency.
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A LITTLE LISTENING TURNED THIS SHIP AROUND
When D. Michael Abrashoff took command of the USS Benfold in July 1997,
it had one of the lowest retention rates of any ship in the Navy. Only
28 percent of the crew signed up for another tour on the ship after
their time was up. Abrashoff assumed the low retention rate was because
of low pay. After some exit interviews with the sailors, however, he
found out that low pay was the fifth most important reason sailors gave
for leaving.
MISSIONS OF THE CIVIL SERVICE
The challenge of
federal civil service reform is not simply to design a good,
business-oriented human resource system. The challenge is to understand
and capture what the American public expects of the federal civil
service. Those expectations have changed in the last 20 years, and
legislation such as the Working for America Act is essential to updating
the civil service so it better reflects those expectations.
DEFENSE DEPARTMENT’S ENGLAND TOUTS LEADERSHIP
PRINCIPLES
Deputy secretary of Defense Gordon England thinks
effective leadership is more critical than ever as the government moves
from a “bureaucratic model to an entrepreneurial model.” That
especially applies where human capital is concerned.
AGENCY LEADERS STRUGGLE TO MANAGE AROUND THEIR
UNIONS
The departments of Homeland Security and Defense are
locked in litigation with their unions. The Federal Aviation
Administration and the air traffic controllers union have broken off
contract talks and will take their dispute to Congress. This spring in
Washington, agency leaders are getting plenty of experience in trying to
manage around their unions. It is, in some ways, a costly
effort.
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