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September 19, 2006

Highlights from the November/December print issue

BACK TO SCHOOL
It’s graduation week on the Harvard University campus, the culmination of four years of hard work for thousands of college students. But just down the street at Harvard’s Kennedy School of Government, it’s the first day of class for 74 mid-career government managers.

THE ROOTS OF LEADERSHIP
When Elizabeth McDaniel arrived at the National Defense University’s Information Resources Management College in November 1999 she wasted no time in making a few waves. One of the first things she did was to press for change in the faculty hiring system at the college.

EMERGENCY OPERATION
What do you do when Congress passes controversial legislation that requires you to jump-start a new systems program that involves multiple government agencies, but with no business processes in place and a timetable so tight that pilot programs aren’t viable? You push forward—quickly.

Align Your IT Projects with Strategic Objectives for the Highest ROI
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ONLINE EXTRA | SES PAY FOR PERFORMANCE IS "LOST IN TRANSLATION"
The Senior Executive Service’s pay-for-performance system is causing a host of problems, ranging from lowered morale to a hastening of the retirement wave, according to survey released.

INSIDE JOB | A NEW MODEL FOR TRAINING
Leaders are found at every level at the Environmental Protection Agency, from GS-1 through the Senior Executive Service, said Sharon Ridings, EPA’s national training manager. That’s why the agency offers five levels of training and development.

WYATT KASH | VIEWPOINT: EXPECTMORE.GOV
The Web site, launched last February by the Office of Management and Budget, hasn’t gotten much attention since its debut. And it has its detractors. Yet ExpectMore.gov deserves credit for opening a new chapter on governance in the Internet Age.

EFFICIENT, EFFECTIVE CONTACT CENTERS: ARE YOU UP FOR THE CHALLENGE?

Government agencies large and small are using innovative methods in the contact center technologies to reduce costs and increase convenience to citizens 24/7. Is your contact center ahead of the curve – or behind the times? This white paper tells you how to meet the challenge, with 7 key levers of change. Download it now.
Convergys – Out thinking. Out doing.

PERFORMANCE | THE TRAINING VOID
Ask a federal executive to make a wish list for his or her agency, and it’s likely that more training for new managers will appear near the top. But for years, the likelihood of such an item going from wish to reality has been slim.

HUMAN CAPITAL | SUCCESSION SUCCESS
At the Government Accountability Office, workforce issues are a big priority. GAO was among government agencies singled out in a recent report by international accounting and consulting firm PricewaterhouseCoopers as having a good plan for executive succession.

ACQUISITION | RISING NUMBERS
The acquisition workforce is one of new Office of Federal Procurement Policy administrator Paul Dennett’s main focus areas. He said during his confirmation hearing in June that he wanted to improve the education of the acquisition workforce.

WORKFORCE PLANNING | BEST CASE, WORST CASE
Workforce planning isn’t just a matter of identifying impending skill gaps. Planning also has to be aligned with the direction the work is going to take, said Rebecca Jones, a human capital analyst for Gartner Inc. of Stamford, Conn.

SURVIVAL GUIDE | IF YOU GOTTA GO
etween clearing time on your schedule and weighing the costs of attending a conference, especially one out of town, you’ve got a tough decision to make about whether you really, really need to go.

CIVIL DISAGREEMENT
In times of crisis, the White House, the Congress and the government often turn to reorganization to fix what has gone wrong. Move the boxes on the organizational chart. Draw a new schematic.

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