Bruce James leads GPO into the 21st century--and financial stability: October 12, 2006


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TURNAROUND SPECIALIST
In 2002, the Government Printing Office was hemorrhaging red ink. The agency had lost about $100 million over the previous five years. Its technology infrastructure was more mid-20th century than 21st, its management configuration manifestly late Victorian. Along comes Bruce James.

EXECS SEE “MOBILITY” AS KEY FACTOR IN FEDERAL CAREERS
The ability to be mobile is crucial to a successful career in the civil service, a panel of government executives agreed recently.

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PROGRESS ON HUMAN CAPITAL ISSUES NEED EXECUTIVE LEADERSHIP, SAYS DAVIS
In a perfect world, there would be a service academy for civil servants where prospective federal employees would receive an education, make a commitment to work for the government and get training, Rep. Tom Davis (R-Va.) said. But the world isn’t perfect, and the government is still falling short in its efforts to transform human capital, according to Davis, chairman of the House Government Reform Committee.

BOTTOM-LINE RESULTS: SNOW FINESSES FINANCIAL SYSTEMS AT COAST GUARD
Avie Snow and her team really had to move after 9/11 when the Coast Guard was reassigned from the Transportation Department to the Homeland Security Department and had to migrate off DOT’s accounting system. In nine months, they built the Core Accounting System for about $7 million.

EFFICIENT, EFFECTIVE CONTACT CENTERS: ARE YOU UP FOR THE CHALLENGE?
Government agencies large and small are using innovative methods in the contact center technologies to reduce costs and increase convenience to citizens 24/7. Is your contact center ahead of the curve – or behind the times? This white paper tells you how to meet the challenge, with 7 key levers of change. Download it now.
Convergys – Out thinking. Out doing.

FAISON HELPS HUD TURN THEORY INTO REALITY
“When I was working for the city of Baltimore, I thought it’d be nice if we could punch a tenant’s Social Security number into a computer and see if the income they reported was really true,” said Nicole Faison of the Housing and Urban Development Department’s Office of Public Housing. That idea became a reality on Jan. 23, 2004.

OPM REVIVES STRATEGY TO ATTRACT COLLEGE GRADS
During the 1990s, the Clinton administration and Congress agreed to downsize the government, and, with most hiring frozen, many agencies gave up on recruiting at college campuses. Now, agencies are trying to rebuild and attract top-notch college graduates into the government.

OMB TO STRESS ACCOUNTABILITY ON REFORM OVER NEXT TWO YEARS
Better accountability and more transparency will be the goals of the Bush administration’s government-reform efforts as its second term winds down over the next two years, officials at the Office of Management and Budget said.