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December 12, 2006

TRANSFORMATION TRANSFIGURED
Transformation in government is coming down the pike but it’s not what you think.

DOD UNDERSECRETARY ANNOUNCES RESIGNATION
Stephen A. Cambone, three years after becoming the Defense Department’s first undersecretary of intelligence, has announced he will resign at the end of the month.

WYATT KASH | VIEWPOINT: NETWORK GOVERNANCE: HELP WANTED
There are many skills that define successful managers in the public and private sectors. But one skill set that separates effective public sector managers from merely good managers in general is the art of managing governance and policy. Increasingly, however, that capability is taking on new and more complex dimensions as government moves from a command-and-control culture to a network-managed approach.

WHY ISN'T YOUR ORGANIZATION BENEFITING FROM TELEWORK?

Is it a lack of management confidence, a lack of technology infrastructure, or both? Either way the results are the same—lost opportunities for attracting, and retaining critical human resources, lost productivity from longer commutes, and higher cost from increased overhead.

Turn Telework into Telereality, click here to qualify for a complimentary onsite assessment of your readiness >

BOOKSHELF: CLARITY ON THE METRICS MUDDLE
It isn’t easy to measure performance in the public sector. In the private sector, organizations have clear-cut metrics like profitability and stock market performance.

COOLER HEADSETS PREVAIL
Federal agencies are increasingly using the Internet instead of standard telephone lines for voice communications. The Food and Drug Administration, for example, has incorporated a voice over IP infrastructure into its new Maryland headquarters building, which houses 1,700 employees. And the Agriculture Department’s Forest Service recently installed VOIP to ensure communications among its offices as part of its preparation for fire season in the West.

VOINOVICH'S LAMENT
The problems with pay for performance reported by a sampling of the civil service’s most elite group—the Senior Executive Service—don’t bode well for governmentwide implementation of a performance-based pay system.

EFFICIENT, EFFECTIVE CONTACT CENTERS: ARE YOU UP FOR THE CHALLENGE?


Government agencies large and small are using innovative contact center technologies to reduce costs and increase convenience to citizens 24/7. Is your contact center ahead of the curve – or behind the times? Meet the Challenge. Download our paper. Convergys – Outthinking. Outdoing.

CIRA TAKES TOP IT SPOT AT FEMA
Former executive director of infrastructure operations for the Homeland Security Department CIO’s office Tony Cira has moved to the top IT job at FEMA.

FISHER NAMED ACTING DIRECTOR OF BTA
The Defense Department’s Business Transformation Agency has announced its new acting director will be David Fisher.