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Government Leader home > July/August 2006 issue



Wyatt Kash | Back to the Drawing Board

By Wyatt Kash
Editorial Director


One of the Bush administration’s strategies to improve the management of government suffered a stinging, if not unexpected, setback last month when a federal appeals court declared the administration had overreached its authority in fashioning new workplace rules at the Homeland Security Department.

At issue, the court said, were personnel rules that crossed legal lines by effectively limiting the rights of employees to negotiate working conditions and their ability to receive fair appeals hearings. But at larger stake is the administration’s effort to replace the government’s antiquated pay schedule with a performance-based pay system that is linked to the rules now in question.

The rules, written when the department was founded, reflected the administration’s broader vision to foster a more flexible management environment within the federal government. The creation of a new federal agency opened a rare statutory window for the administration to introduce those ideas. But as with so many well-intentioned ideas that run aground in government, the execution was rushed, overly ambitious and inevitably flawed.

"At larger stake is the effort to replace the government’s antiquated pay schedule."

The court’s opinion now forces the White House to decide whether to push on for a review at the Supreme Court or go back to the drawing board. It should opt for the latter.

Moving workforces to performance pay and promotion systems—especially those the size of DHS’ and the Defense Department’s—is by its nature hugely challenging. Inertia and resistance are formidable foes of resolve.

Yet there is tremendous precedent for performance management systems, not just in the corporate world, but in government as well. Approximately two-thirds of the 30 largest democratic countries of the world have implemented, or are implementing, pay-for-performance systems in their civil-service ranks.

The debate is not so much over performance management per se—all organizations, if they are to grow and remain healthy, need a solid system in place to define and manage performance. Rather, it’s how to judge the performance of people with widely divergent aptitudes in a way that’s fair and motivational.

Where the administration went wrong with DHS, and where most organizations stumble in moving to a performance management model, is in underestimating the importance of involving employees throughout the process.

That’s not to say that management shouldn’t ultimately set the rules. But if the goal is to improve performance, then management needs to create an environment in which clear, continuous communication and learning are valued highly and demonstrated daily.

That’s a lesson that applies not just to DHS but to all government leaders. Admittedly, there are many employees who have a vested interest in clinging to the old-style government pay schedule or for whom performance management is just another policy edict.

That’s all the more reason, then, for senior managers to recognize the importance of improving their own management and communication skills. Command and control methods still have their place. But the most effective managers are those who demonstrate an acute appreciation for the practical needs and concerns of those who must perform the work.

And when employees fall short of their marks, or managers fail to spell out their expectations clearly, there also needs to be process that is fair and reasonable to reconcile performance gaps. That’s true of healthy organizations, regardless of how employees are compensated. That’s also the message the court sent to the White House.







This Issue
Performing as One Team

Calm Under Pressure

Mix Masters

Big on Business


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